Refund policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at fabricvntg@gmail.com . Please note that returns will need to be sent to the following address: Sokratous 10, Thessaloniki

 Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question.

 

Return Process

  • Notify Us: Contact us via email at fabricvntg@gmail.com or send us a message via instagram @fabric.vntg to inform us of your return.

  • Packaging: Please pack the item securely to ensure it is not damaged during transit.

  • Shipping: You may ship the package back to us using either of the following courier services (Door to Door). Return shipping costs are the responsibility of the customer.

    • ELTA Courier

    • ACS Courier

  • Shipping Address: Fabric Vntg, Sokratous 10 54635 Thessaloniki, Greece. +306955680591 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items, gift cards and custom products.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return.